PERFECT MATCH B.V. TERMS AND CONDITIONS

Effective Date: 1 January 2025

Company Name: Perfect Match B.V.

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “Customer,” “you,” or “your”) and Perfect Match B.V. (“Perfect Match,” “the Company,” “we,” “us,” or “our”).

Perfect Match B.V. is a private limited liability company registered in the Netherlands with its registered address at Elsstraat 31, 2565 KK, Den Haag, The Netherlands.

1. Scope and Application

These Terms apply to all services, products, programs, coaching, matchmaking services, consulting services, advisory services, digital products, online content, written materials, audio or video materials, live calls, group sessions, one-to-one sessions, in-person meetings, events, and any other offerings provided by Perfect Match B.V., whether delivered online, offline, in writing, verbally, live, recorded, or through any communication channel, including but not limited to those sold or accessed through our official websites (https://advancedrelationshipskills.com), as well as affiliated platforms such as Thrivecart, Meta, Instagram, YouTube, and any other official Perfect Match B.V. sales or content channels.

These Terms apply regardless of whether services are delivered via a website, email, WhatsApp, SMS, Instagram, video conferencing platforms, third-party platforms, payment processors, or in person.

By purchasing, accessing, using, or participating in any service or product offered by Perfect Match B.V., you agree to be legally bound by these Terms in their entirety.

2. Acceptance and Binding Effect

By completing a purchase, sending payment, authorizing a payment, signing an agreement, clicking a checkbox, clicking a purchase button, accessing content, attending a call, or otherwise engaging with any service provided by Perfect Match B.V., you expressly confirm that you have read these Terms, that you understand them, that you accept them, and that you agree to be legally bound by them.

You expressly waive any claim that you did not read these Terms, did not understand these Terms, were unaware of these Terms, or did not intend to be bound by these Terms.

If you do not agree to these Terms, you must not purchase, access, or use any services or products offered by Perfect Match B.V.

3. Governing Law, Jurisdiction, and Venue

These Terms are governed exclusively by the laws of the Kingdom of the Netherlands.

All disputes, claims, complaints, or legal actions of any kind arising out of or relating to these Terms, the services, the products, or the relationship between you and Perfect Match B.V. shall be brought exclusively before the competent courts of The Hague (Den Haag), The Netherlands.

You expressly agree that the Netherlands is the exclusive jurisdiction for all legal matters and you waive any right to bring proceedings in any other country, jurisdiction, or forum.

You acknowledge and agree that Dutch law applies regardless of your country of residence, citizenship, or location.

4. Eligibility and Capacity

You confirm that you are at least eighteen (18) years old, that you have full legal capacity to enter into a binding agreement, and that you are acting voluntarily and without coercion.

5. Nature of Services and No Guarantees

Perfect Match B.V. provides educational services, coaching services, advisory services, matchmaking introductions, and strategic guidance.

Perfect Match B.V. does not guarantee any specific outcome. This includes, without limitation, no guarantee of romantic success, marriage, engagement, pregnancy, emotional healing, compatibility, business results, financial results, personal transformation, or life outcomes.

You acknowledge that matchmaking and coaching involve uncertainty and that outcomes depend on many factors outside the control of Perfect Match B.V., including the actions and decisions of third parties.

You accept full responsibility for all decisions, actions, and outcomes arising from your participation.

6. Absolute No-Refund Policy

All sales made by Perfect Match B.V. are final.

Perfect Match B.V. operates a strict, unconditional, and irrevocable no-refund policy.

No refunds will be issued under any circumstances. This applies to all services and products, including but not limited to digital products, coaching services, matchmaking services, consulting services, one-to-one services, group programs, live events, in-person events, payment plans, retainers, packages, and subscriptions.

No refunds will be issued for any reason whatsoever, including but not limited to dissatisfaction, lack of results, change of mind, emotional distress, personal circumstances, medical issues, family issues, financial issues, scheduling conflicts, missed sessions, early termination, partial participation, non-use of services, or termination for breach.

You acknowledge that access to content, availability of services, scheduling access, or any portion of delivery constitutes full delivery of the service.

You expressly agree not to initiate chargebacks, payment disputes, or reversals.

7. EU Consumer Law

Where mandatory provisions of European Union consumer protection law apply and cannot legally be excluded, Perfect Match B.V. will comply only to the minimum extent required by law.

Any legally required refund or remedy, if applicable, shall not constitute a waiver of this no-refund policy and shall not set precedent for future cases.

8. Payments and Non-Payment

All payments must be made in full and must process successfully.

If a payment fails, is reversed, or is disputed, Perfect Match B.V. reserves the right to immediately suspend or terminate access to all services without notice.

Non-payment or payment disputes constitute a material breach of these Terms.

9. Working One-to-One with Malaika Neri: Terms of Engagement

Any one-to-one work with Malaika Neri is subject to the following mandatory conditions.

These conditions are requirements and not preferences.

Payment for one-to-one work must be made one hundred percent (100%) upfront. All payments must clear successfully before the work begins. Payment does not create additional access, urgency, flexibility, exceptions, or changes to boundaries.

You agree to respond to all communications within forty-eight (48) hours. This includes email, WhatsApp, or any other agreed communication channel. If you require additional time, you must communicate this clearly in advance. Disappearing and returning later with urgency is not acceptable.

You agree to attend all scheduled calls on time. You agree to confirm scheduled calls and to keep all agreed appointments. Schedules are fixed and must be respected. Missed calls are not rescheduled.

You agree that all communication must remain polite, honest, direct, and respectful. Threats, pressure, guilt-tripping, intimidation, harsh tone, passive aggression, or manipulative behavior are strictly prohibited.

You acknowledge that you are responsible for your own emotional regulation. You understand that this work is not therapy, not crisis support, and not emotional containment. You do not expect soothing, reassurance, or emotional regulation on demand.

You agree that the structure of the work is fixed. Boundaries are not negotiable. Contact occurs only in agreed ways and at agreed times. There are no unscheduled calls, messages, or informal check-ins.

You agree to receive feedback without attacking, blaming, or arguing. Accountability is met with reflection and cooperation, not defensiveness or power struggles.

10. Immediate Termination Without Refund

Perfect Match B.V. may terminate any service, including one-to-one work, immediately and without notice if there is missed or failed payment, repeated late or missing replies, missed calls, disrespect for time, rude or threatening communication, boundary violations after clarity is given, or any behavior that creates stress, fear, or instability.

Termination does not create any right to a refund.

11. Intellectual Property

All content, materials, communications, recordings, processes, frameworks, and methodologies are the exclusive intellectual property of Perfect Match B.V.

You are granted a limited, revocable, non-transferable license for personal use only. You may not copy, share, distribute, record, reproduce, teach, sell, or reuse any content.

12. AI and Data Use Prohibition

You are strictly prohibited from using any content, communication, voice, image, likeness, or materials from Perfect Match B.V. or Malaika Neri for artificial intelligence training, machine learning, content generation, voice cloning, deepfakes, data scraping, or similar technologies.

This prohibition applies worldwide and survives termination.

13. Limitation of Liability

To the maximum extent permitted by Dutch law, Perfect Match B.V. shall not be liable for indirect, incidental, consequential, emotional, reputational, or economic damages.

Total liability, if any, is limited to the amount paid for the specific service.

14. Indemnification

You agree to indemnify and hold harmless Perfect Match B.V. from any claims, losses, damages, liabilities, costs, or legal fees arising from your actions, your conduct, your breach of these Terms, or your interactions with third parties.

15. Modifications

Perfect Match B.V. may update these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.